Canceling Orders

If an item has shipped and in route, the customer must contact a Wade Ceramics customer service member to advise of desire to cancel.  The customer is responsible for 25% restocking fee if order is canceled after production has started.  Cancellations need to be made in 24-48 hours after order is placed. 

Cancellations or changes to an existing order cannot be made via voice mail.  All cancellations and changes must be in writing and sent to wadeinfousa@conmar-intl.com

Damaged Shipments

When your new product is delivered please make every effort to inspect the product before taking full receipt from the shipping company.  If the box shows significant signs of damage or you know that the product is damaged please refuse acceptance of the shipment and have the shipping company return the item to sender.

If you determine that the product has been damaged after the delivery company has left you must report any damage within 3 days of receipt.  This will allow us to file a claim with the shipping company to replace or repair your merchandise.  Failure to follow this requirement could result in you having to incur replacement cost for damaged items.  Please keep all packaging materials to be used in the claims process with the shipping company.

Returning Damaged Products

In the unlikely event your item is received damaged, contact customer service for a RMA (Return Materials Authorization) number. We will arrange to have the product shipped back at our cost. No shipments will be accepted without the RMA, so please call before returning any merchandise

Return Policy

You will be 100% satisfied with your purchase from us!

In the unlikely event that you are not satisfied with the product(s) you purchase from Wade Ceramics, you can have the confidence that you can return or exchange the item within 30 days of receipt for a 25% restocking fee less any shipping charges that were incurred.  All returned items to Wade Ceramics must be in new unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, etc. must be returned for full credit.  The ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping promotion, you will be charged the actual shipping charges that we incurred to ship the product to you.

How to Return a Product

In the unlikely event you are required to return a product to Picnic Fun follow these instructions:

·         Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal!

·         Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.

·         Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Wade Ceramics is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.

·         Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.

·         The Return Materials Authorization (RMA) will expire 10 business days from the date that it was issued.

·         After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost, the restocking fees and box or replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement. We will send you an email confirmation to notify you when we have applied the credit to your card.

A restocking fee of 25% WILL be charged on all returned products. Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

If you have any questions about returning a product, please contact us.

For information on returning damaged items please refer to our section on Damaged Shipments.